Great service and workmanship, good communication, the team were both personable and professional. We're very happy with the result. I replaced 4 sliding doors (all different sizes) in an old slightly crooked townhouse. From start to finish the communication with Charles Windows staff was great, they were timely in responding to my emails and called me to schedule the next stage of the project.
With the house being crooked it wasn't a straight forward install for Chris and team. During installation Chris continually walked us through what was happening, managed our expectations due to floor crookedness (which was no surprise as we had previously discussed this when the gentleman came to measure everything), and he cared deeply about doing a great job.
The manufacturer had also failed to send one of the glass panels, Charles Windows received it a couple of weeks later and promptly called to schedule time for Someone to come back and install it.
We're very happy with their service and workmanship and will use them again.