Frequently Asked Questions
We make the installation process as painless as possible to your daily life. We do daily cleanup to spotless (no mess left behind). We will work with you to create a project timeline that will work for your schedule.
We do! Our Service Department is staffed by factory-trained technicians with years of experience servicing the brands we carry. Our service department can assist you in evaluating or repairing any malfunctioning doors and windows as a billable service. Please visit our Service and Repair page for more information.
Depends on the type of project, it can vary form retrofit, to new windows.
Yes, they all vary slightly from manufacture to manufacture some are 10 -20 years transferable and some are lifetime of original purchaser of the windows. Charles Window & Door will give you written copies of all applicable warranties.
Please make sure there is room for us to work in front of each window—normally four to six feet of workspace is more than adequate. If you are worried about fragile items that are close to the work area, please take them down. We are very careful but preventative measures go a long way.
No, not at all. We understand the challenges of having work done on your home. If you prefer, we will make arrangements with you to get a key ahead of time, or we will meet you the day of the installation to make arrangements to lock up.
All of our crew are employees of Charles and many have been with us for 20+ years. They are all fully licensed, bonded and insured.